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terms and conditions

General Terms and Conditions

We sell and deliver exclusively to the General Terms and Conditions below. By ordering through our web-shop these terms and conditions shall be deemed as being accepted.

1. Methods of payment and delivery

In the course of the ordering process the methods of payment, which we can offer dependent on the value of your order and your delivery address, will be displayed. From the displayed options for payment you can choose at your discretion. As methods of payment the pre-payment by bank transfer as well as credit card payment and PayPal are available. We accept credit cards with Mastercard and VISA-Card symbol. In addition, limited to deliveries within Germany only, we payment by cash on delivery is also available as an option. Please note that additional fees will apply. For the insured delivery within Germany we charge a fixed delivery charge, which will be displayed dependent on the method of delivery on the order form. The delivery will be made through DPD, respectively Deutsche Post/DHL.

In view of the unpredictability of amounts ordered, the acceptance of your order is and remains subject to and conditional upon availability. You will receive an email confirmation from us as soon as possible in which we will inform you about the availability and the estimated period of delivery. Should you choose payment by bank transfer as method of payment, please make your payment only after receipt of our email confirmation. Payment by bank transfer can be made to:

Nut & Pearls Natalie von Matt
Bank: Deutsche Bank Hamburg, BLZ 200 700 24, Account No. 39 22 077 00
IBAN: DE14200700240392207700, BIC (Swift): DEUTDEDBHAM

Please indicate your full name.

2. Prices

The prices quoted on our web-shop are inclusive of VAT at the statutory rate of 19%. With delivery you will receive an invoice showing the VAT amount.

3. Warranty

In the event that the goods delivered show obvious defects or damages caused by transport, please inform us or the staff of the carrier immediately. However, the failure to observe this request has no effect on your statutory rights. For all faults of defects discovered during the statutory period of warranty your statutory right for supplementary performance, rectification and, if the legal prerequisites are fulfilled, the rights to claim a reduction of the price, the cancellation as well as the rights to claim compensation of damages, including the compensation of frustrated expenses shall apply.

4. Copyright

The pages of our web shop as well as the photographs and pictures contained therein are protected works pursuant § 72 UrhG. The publication, the copying, the distribution as well as the imitation requires the prior written approval of Nuts & Pearls.

5. Cancellation

You have the following right of cancellation:

Cancellation instructions

Cancellation right

You are entitled to cancel this contract within fourteen days without providing a reason. The cancellation period is fourteen days from when you or a third party appointed by you who is not the carrier has taken possession of the goods.

To exercise your right of cancellation, you must inform us (Nuts & Pearls, Natalie von Matt, Brunnenstraße 10, 10119 Berlin, Telefon 030 53 79 33 93, E-Mail of your decision to cancel this contract by means of an unambiguous declaration (for example, a letter by post or e-mail).

To observe the cancellation period, it is sufficient to send us notification of the exercising of the right of cancellation prior to the expiry of the cancellation period.

Effects of cancellation

If you cancel this contract, we will return all payments received from you, including the shipping costs (with the exception of additional costs arising as a result of you choosing a different form of shipping to the standard, less expensive shipping offered by us), immediately and no later than fourteen days from the day on which we receive notification of your cancellation of this contract. For this repayment, we will use the same means of payment as used by you during the original transaction, unless otherwise explicitly agreed with you; under no circumstances will you be charged fees for this repayment. We can refuse repayment until we have received the goods or until you have provided evidence that you have returned the goods, depending on which event is earlier.

You must send back the goods or hand them over to us without undue delay and no later than fourteen days from the day on which you notified us of the cancellation of this contract. The deadline is met if you return the goods prior to the end of the fourteen-day deadline. The direct costs for returning the goods are borne by you. You must only pay for any potential loss in value of the goods if this loss in value is the result of unnecessary handling of the goods caused by checking the composition, properties and function of the goods.

6. Privacy and data protection

Any use of your personal data (such as name, address, payment details) which you disclose in the course of your order will strictly be limited to the performance and execution of this agreement.

Our goods will be delivered by Deutsche Post AG and/or other carriers. These carriers will obtain knowledge of your personal data, as far as this is necessary for the delivery of the goods.

We will not disclose your personal data to third parties outside the scope which is necessary for the performance and execution of this agreement. With full performance and execution of this agreement, which includes the full payment of the purchase price, your personal data, which for fiscal reasons need to be stored, will be disabled. This data will not be available for further uses. In all other respects, your personal data will be deleted unless you have explicitly agreed to a further processing and use of your personal data. In this case you can retrieve stored data from us and you can have stored data altered or deleted. You can revoke your permission at any time.

When processing your order your personal data will be encrypted by way of SSL routines (Secure-Socket-Layer) and be transmitted via internet. Credit card details will not be stored by us but directly collected and processed by our payment-service-provider. We have encrypted our website and other systems by way of technical and organisational measures in order to protect against loss, destruction, access, alteration or distribution of your personal data by unauthorised persons.

7. Use of Google Analytics

This website uses Google Analytics, a web analysis service of Google Inc. (“Google”). Google Analytics uses so-called “Cookies”, i.e. text files, which will be stored on your computer and which enable an analysis of your use of this website. The information relating to the use of this website generated by the cookie will, as a general rule, be transmitted to and stored on the server of Google in the USA.

In case of activation of the IP-anonymization on this website, Google will, within the member states of the European Union or other member states of the Treaty on the European Economic Area, shorten your IP-address. On request of the owner this website Google will use this information to analyse your use of this website in order to assemble reports on website activities and in order to perform services for the website owner. Your IP-address, which is transmitted by your browser will not be joined with other data from Google.

Your can prevent the storage of cookies within the settings of your browser software; please note that in this case you may not be able to use all functions of this website without limitation. In addition you can prevent registration of the data generated by the cookie (including your IP-address) as well as the processing of this data by Google by downloading and installing the browser plug-in under (

You can prevent the registration by Google Analytics by accessing the following link. This will install an opt-out cookie, which will prevent the future registration of your data when visiting this website:

Deactivate Google Analytics.

Please also note that on this website Google Analytics has been extended by the code ga._anonymizelp();” in order to allow an anonymized registration of IP-addresses (so-called IP masking).

Further information to the terms of use and data protection can be found under resp.


8. Use of Cookies

Cookies are small information files, which will be installed on the hard disc of your computer. Cookies facilitate the utilisation of the “Natalie von Matt e.K. website” so that for example it is not necessary to enter your data each time you visit the site. However, you can order in our web-shop also when the use of cookies is disabled. Within your browser settings you can deactivate the storage of cookies.


9. Provider Identification

Natalie von Matt e.K.
Parkallee 18
20144 Hamburg
T: 0172 / 40 43 910
Owner: Natalie von Matt
Registered Office: Hamburg, Amtsgericht Hamburg
VAT-ID: DE248315733
Bank Details:

Holder: Natalie von Matt
Bank: Deutsche Bank
Account No.: 392207700
Sort Code: 200 700 24
IBAN: DE14 2007 0024 0392 2077 00